Job description:

Volunteers will be speaking to single parents (99% are mums) abroad who are ‘stuck’ in a foreign country and can’t return to their home country with their children. Many of the mums we support have experienced domestic violence, homelessness and legal problems abroad. They can be very isolated and depressed. Some of them have been accused of international child abduction. We are the only organisation in the world supporting these ‘stuck’ parents and the parents are incredibly grateful for our support. We are helping parents to find a way through with their children, often enabling them to stay with their children. It’s an incredibly difficult but rewarding job.

We need parent support volunteers to:

• Speak to parents via internet call
• Add parents to our peer support groups
• Pass on information (not advice!)

You need:

• A non- judgmental and open-minded approach
• A calm and caring attitude
• Good IT skills or the capacity to learn! You will be trained in: Googledocs, Hubspot CRM, Google hangouts, Telegram and Facebook!
• 4+hours a week – one morning or afternoon.
• Your own computer & internet connection (we all currently work from home)

We offer:

• Training on call handling, working with domestic violence victims, basic international law information.
• Job satisfaction from knowing you have changed lives for the better
• A brilliant team to work with
• Experience in Advice line work, supporting some of the neediest families around the world.
• Travel expenses

We are excited about creating an advisory board to support our charitable aim to prevent international custody disputes, including IPCA, by raising awareness and providing support to disadvantaged parents ‘stuck’ in a foreign country after a relationship breakdown.

We are looking for a diverse range of professionals to come together a few times a year to discuss the bigger picture including possible solutions and goals for GlobalARRK that could have a positive impact for international families.

We are looking for a balance of committee members, for example:

• Charity governance + Grants / funding expert
• Lawyer – Relocation expert
• Lawyer – Hague expert
• CAFCASS / social worker
• Mediator
• Research / Academic
• Domestic Violence expert
• MP

Our Advisory committee will:

• Give wider professional perspectives on Relocation and IPCA as well as on charity governance and funding.
• Provide insight into our goals discuss direction, projects & services
• Add credibility and professionalism to the organisation
• Develop ambassadors for GlobalARRK & it’s services

Advisory Committee Role & Responsibilities:

• Give advice and support to our board of trustees. There would be no legal responsibility or decision-making authority however the trustees will be listening.
• Share expertise on the direction of the projects and charity in general
• Meet as a group online or preferably in person in London twice or three times a year at a date mutually convenient and arranged well in advance
• Communicate with Roz Osborne, chair, in between where necessary to advance projects

You will enjoy:

• Giving back and helping families in need
• Networking opportunities
• Visibility and recognition: online and at events
• Tea and cake! 😊

We are looking for volunteers to moderate our peer support groups on Facebook.

The aims:

• To make sure the group is a safe, supportive environment for stuck parents who are often vulnerable.
• To make sure that GlobalARRK is offering as much ongoing information & support as we can. Often our experienced Admin team know the answer to questions raised in the group, the moderator will be in contact with Admin teams to pass on info

We are looking for 3 moderators to do 2 days each per week and will involve checking the site when notifications come in on your days.

You need:

• A non- judgmental and open-minded, compassionate approach
• A calm and caring attitude
• 4+hours a week – over 2 days
• Your own computer & internet connection (we all currently work from home)
• To be based in UK

We are looking to recruit at least two new members of the board of Trustees in the UK. You would need to be passionate about our mission and vision and want to work in line with our values and ethos. We are looking for active Trustees with specialist professional knowledge of international family custody issues and/or of charity governance and management. The Board of Trustees is jointly responsible for the overall governance and strategic direction of the charity, its financial health, its activities, developing the organisation’s aims. All trustees should also be aware of, and understand, their individual and collective responsibilities.

Please click these links for the Trustees Information Pack and the Application Form:

Trustees Pack

Application Form

Thanks for your interest!

We are looking for a Volunteer Coordinator based in England to recruit and manage a small team of ‘Parent Support Volunteers’ (PSVs) and ensure that every Stuck Parent who contacts us is well supported. The Coordinator will monitor incoming emails/ messages Monday – Friday and ensure that systems are working efficiently so that the PSV Team are able to give good quality phoneline support to Stuck Parents.

The Volunteer Coordinator will:

• Support the Recruitment process and process applications updating central records.
• Lead on orientation and training of new Parent Support Volunteers, including annual appraisals.
• Monitor incoming communications from Stuck Parents, and ensure the phoneline CRM systems are working efficiently and updated by PSVs
• Ensure volunteers are welcome and supported, adhering to GlobalARRK expectations with quality and quantity of work and value
• Ensure systems and policies are adhered to by all PSVs. 
• Keep thorough and up to date records of volunteer details, work, attendance at meetings and achievements
• Plan to celebrate achievements to motivate volunteers and encourage retainment.

Desirable experience:

• Managing volunteers
• Helpline work
• Record keeping
• An understanding of issues faced by ‘Stuck Parents’
• CRM systems especially Hubspot

Qualities & Skills:

• Positive ‘can do’ attitude
• Friendly & approachable
• Reliable
• Forward planning skills: meetings, goals, strategy of volunteer management
• Ability to scrutinise the volunteer’s work to make sure all clients are dealt with in accordance to GA expectations

In addition to renumeration we offer:

• Job satisfaction. Working for a charitable cause – helping stuck parents access the support they need
• A friendly team (all working from home but in regular contact) and social events
• Ongoing support to achieve goals including training opportunities
• Laptop and email address for GA work

Outputs and targets: You will aim to help recruit and support 5 PSVs. These PSVs will support 150 UK based Stuck Parents over 10 months.

You will be supported by and ultimately report to the Chair or CEO, currently Roz Osborne. You will meet once a week to report on and discuss PSV team’s achievements that week. Records will be kept of this information by the PSVC so that GA Trustees can see over time how the team are performing.

To apply: Send the application form, CV and covering letter to office@globalarrk.org

DEADLINE: Monday 23rd September 2019 at 9am

Interviews: Thursday 26th September

Start date: 1st October 2019

Vol Coor job desc 28082019PSVC Application Form 28082019